Help & Troubleshooting

1. Choose Create account and enter your email and a strong password.
2. Return with Sign in whenever your session expires.
3. Use Sign out below your profile picture on a shared device.

1. Open Connections & Automation from the gear button.
2. Connect YouTube and Twitch with their secure authorization screens.
3. Connect Cloudflare Stream and the free GitHub processor, then save automation.

Restream is optional and is only needed for recordings stored there.

1. Choose a date range in the upper-right corner.
2. Read platform metrics separately from Creator Intelligence recommendations.
3. Select a recommendation to see why it was suggested.

1. Open Content Library from the video icon.
2. Filter or search, then select the video you want to improve or clip.
3. Use Analyze, Find best moments, or Open in Production for the next action.

1. Connect YouTube and select a video from Content Library.
2. Run title or thumbnail analysis and review the evidence shown.
3. Apply an approved title or thumbnail only when you are ready.

Analysis needs channel data. Editing video media requires a retained recording or upload.

1. Connect Restream with all requested recording and clip permissions.
2. Select the completed recording in Content Library.
3. Choose Find best moments, then send the moments you want to Production.

1. Choose Upload video in Content Library.
2. Keep the browser open until every upload part finishes.
3. Select the completed upload and start analysis.

Uploads can be up to 10 hours and 60 GB. Temporary media expires after 72 hours.

1. Open Analytics and select the date range.
2. Use platform labels to distinguish YouTube from Twitch data.
3. Compare winners and weak performers before acting on a recommendation.

New YouTube reports can take 24–48 hours to become complete.

1. Open Analytics and choose a YouTube video with viewer activity.
2. Select Load retention report.
3. Use the dips and peaks to improve hooks, pacing, and future clip boundaries.

1. Select a YouTube video and run title analysis.
2. Edit or choose a recommended title.
3. Select Apply title and confirm the change to YouTube.

Applying a title changes the connected YouTube video; a recommendation alone changes nothing.

1. Run thumbnail analysis on a selected YouTube video.
2. Upload your own JPEG or PNG, or generate an AI concept with your personal API key.
3. Preview the image, then explicitly choose Apply thumbnail.

YouTube thumbnails must be under 2 MB. Generated images also expire with temporary media.

1. Open Connections & Automation.
2. Choose the short count, long-video target, captions, thumbnails, and approval options.
3. Save automation before the next completed stream.

Automation prepares drafts for review. It does not publish without your action.

1. Open Production after the ready notification.
2. Select Start review and inspect each edit, title, caption, and thumbnail.
3. Approve only the versions you want to keep.

1. Approve marks an edit ready and keeps it private in the dashboard.
2. Download saves a copy to your device.
3. Publish to YouTube opens the final Short or long-form upload choices.

Approve never posts a video by itself.

1. Open a finished clip in Production.
2. Preview the vertical crop and adjust the subject position if needed.
3. Choose Download vertical or Download horizontal.

1. Turn captions on in automation or on the selected edit.
2. Generate captions and review the text and timing.
3. Export with burned-in captions, or turn them off for a clean version.

1. Connect the private GitHub processor in Settings.
2. Start long render from the selected highlight card.
3. Leave the job running and return later; Retry failed step installs the newest HLS renderer before restarting an error.

A 30-minute render can take 30–90 minutes. The dashboard can remain at 83% while encoding.

1. Save your personal OpenAI project key in Settings.
2. Open a finished edit and choose Generate AI package.
3. Review and edit every field before download or publishing.

1. Open an approved edit and select Publish to YouTube.
2. Choose Short or long-form, visibility, audience, and disclosure settings.
3. Review the title, description, captions, and thumbnail, then confirm.

Uploads default to private. Google can restrict API uploads to private until its project audit is complete.

1. Open Audience and choose a date range.
2. Compare YouTube and Twitch rather than treating them as one metric.
3. Use audience patterns to plan formats and posting cadence.

1. Open AI Coach after analytics has loaded.
2. Review the evidence behind each suggested action.
3. Add up to seven actions to the weekly plan and mark progress as you work.

1. Create an OpenAI project key in your own OpenAI account.
2. Open Settings, paste the key, and save it.
3. Use Test connection before generating AI content.

Keys are encrypted at rest and are never shared with other creators.

1. Open Settings and find Creator-wide AI brand profile.
2. Confirm the detected public channel name or replace it with the exact brand name viewers know.
3. Add reusable tone and creative guidance, upload the official logo, then save the brand profile.

Creator guidance influences the work but cannot override truthful SEO, discoverability, safety, or platform requirements. AI is told not to use the account holder’s personal name.

1. Select Connect YouTube and choose the Google account that owns the channel.
2. Approve the requested permissions.
3. Return to Connections and confirm the channel name appears.

1. Select Connect Twitch and sign in to the channel owner’s Twitch account.
2. Approve the requested permissions.
3. Return to Connections and confirm the Twitch profile appears.

1. Open Settings and connect the platform owner’s Cloudflare Stream service.
2. Use the provided one-click destination as the stream recording destination.
3. Keep source and generated media private; automatic cleanup runs after 72 hours.

1. Create a private, non-empty GitHub repository.
2. Create a fine-grained token limited to that repository with Contents and Workflows read/write access.
3. Paste the repository and token in Settings and choose Connect free processor.

1. Review and download wanted files within 72 hours.
2. Publish approved files before they expire.
3. Regenerate an expired edit from a source that is still available.

1. Select the bell in the top bar.
2. Open the relevant Production job from the notice.
3. Review before approving, downloading, or publishing.

1. Open Data deletion from the footer or sign-in page.
2. Sign in and confirm the deletion request.
3. Reconnect platforms separately if you want to revoke their authorization immediately.

No. Approve keeps an edit in your private review workflow. Publishing requires a separate YouTube confirmation.

Yes. The GitHub processor continues in the cloud. Return to Production later to see its status.

That stage waits for cloud encoding and return upload. A 30-minute video can take 30–90 minutes.

YouTube analytics and retention commonly need 24–48 hours after a video is published.

Large video files are temporary to protect privacy and control storage cost. Download or publish wanted outputs before expiry.

No. Each signed-in creator has separate connections, encrypted tokens, files, analytics, and a personal OpenAI key.

Yes. A finished clip can be downloaded as 9:16 vertical or 16:9 horizontal.

No. It can automatically prepare drafts and notify you, but publishing remains a separate creator action.